Legal information — Netovar
This page sets out terms, consumer rights, privacy and data access procedures applicable to Netovar operations in Australia. It describes obligations under the Australian Consumer Law (ACL) and the Australian Privacy Principles (APPs).
- Business: Netovar Pty Ltd
- ABN: 12 345 678 901
- Address: 45 Brunswick Street, Fitzroy VIC 3065
- Phone:+61492718356
- Email:netovar@hotmail.com
Terms of Service
These terms govern the sale and delivery of flowers across Australia. By placing an order you agree to our terms including delivery windows, fulfilment conditions and payment terms.
- Orders accepted subject to availability of flowers.
- Delivery times are estimates; same-day delivery is offered where available.
- Netovar limits liability to repair, replacement or refund in accordance with ACL.
Privacy & Data Handling (APPs)
We collect personal information necessary to process orders and deliveries. We handle personal data in line with the Australian Privacy Principles. See our full Privacy Policy for detailed explanations of collection, use, disclosure, storage and your rights.
Data Protection Officer: Privacy team at Netovar. For access, correction or complaints use the data request form below or email netovar@hotmail.com.
Consumer rights — Refunds, Returns & Guarantees
Under the Australian Consumer Law consumers are entitled to remedies for major failures and to have goods match descriptions. Our policy:
- Wrong or damaged items: contact us within 48 hours with photos.
- Major failure: you may choose a refund, replacement or compensation.
- Perishable items: refunds assessed taking into account perishability and evidence provided.
Delivery & Liability
We use trusted local couriers and handle deliveries with care. Our obligations:
- Deliver to nominated address within chosen window.
- Leave at safe location or with recipient unless otherwise instructed.
- Netovar is not liable for loss caused by recipient actions or incorrect addresses provided by the customer.
Complaints & Dispute Resolution
If you have a complaint, please contact us first. If unresolved, you may escalate to an external dispute resolution body as follows:
| Issue | Contact |
|---|---|
| Consumer law & refunds | State Consumer Affairs |
| Privacy breaches | Office of the Australian Information Commissioner (OAIC) |
We aim to respond to complaints within 5 business days.
Access & Correction Requests
Use the form to request access to or correction of your personal data held by Netovar. We will verify identity before releasing information, and respond within a reasonable period as required by the APPs.
Make a data requestData Access / Correction Request
Please complete the form below to request access to, correction of, or deletion of your personal information held by Netovar. We verify identity and may request additional information before fulfilling requests.