Privacy Policy

Netovar respects the privacy of individuals and handles personal information in accordance with applicable Australian privacy laws. This Privacy Policy explains what data we collect, how we use it, and the choices you have. By engaging our flower delivery services or visiting our website, you acknowledge that you have read this Policy and understand its key points. We aim to present information clearly so you can make informed decisions when sharing details with us.

Information we collect typically includes contact data such as name, phone number, delivery address, and email. Order details may include product selections, preferred delivery windows, card messages, and optional instructions. If you purchase online, limited payment-related information is processed by secure payment providers; we receive essential confirmations to fulfill orders and reconcile accounts. We may also log device and usage data such as browser type, pages viewed, approximate location, and timestamps to support security, performance, and analytics.

We collect information directly from you when you place an order, subscribe to updates, or contact our team. We may also receive data from trusted partners that help process deliveries or support customer communications. We use personal information to provide and manage services, deliver bouquets and related items, personalize recommendations, handle customer care, and improve our website. Aggregated or de-identified insights help us understand demand patterns and plan stock, routing, and promotions that are relevant to our audience.

We share information with third parties only where necessary to operate our services. Typical recipients include payment processors, logistics partners, customer support tools, and professional advisers. These parties are expected to protect information appropriately and handle it only for agreed purposes. If required by law or to respond to valid legal processes, we may disclose information to authorities. In the event of a business transaction such as a merger or asset transfer, personal information may be reviewed or transferred under suitable safeguards.

Data security is supported by access controls, encryption where practical, and staff training. While *** method of transmission or storage can be described as perfectly secure, we work to reduce risks through layered safeguards and regular reviews. Retention periods depend on business, legal, and tax obligations, as well as the need to resolve disputes and maintain accurate records. When information is *** longer required, we take steps to archive or securely dispose of it in line with our policies.

Cookies and similar technologies help remember preferences, maintain sessions, and understand website performance. Essential cookies support core features; optional cookies may assist with analytics or personalization. You can adjust browser settings to manage cookies and choose the level of storage you prefer. Our cookie banner gives you a clear choice to accept or decline optional cookies at any time. Your selection is stored for a reasonable period and can be revisited by clearing cookies in your browser.

Your rights include the ability to request access to the personal information we hold, seek corrections to inaccurate data, and ask about how your information is used and shared. Where applicable, you may also request deletion or lodge a complaint with a relevant authority. We will respond to requests within reasonable timeframes and may ask for verification to protect your identity. Some requests may be limited by legal or contractual obligations, and we will explain these circumstances where they arise.

Our website may reference internal pages such as About and Legal to help you understand our operations, responsibilities, and delivery terms. These pages are intended to provide clarity about services, timelines, and care instructions without overpromising outcomes. For tailored guidance on delivery options to specific suburbs or event planning support, please reach out to our team using the contact details below.

If you have questions about this Policy or how we handle personal information, please contact Netovar at netovar@hotmail.com or by calling +61492718356. Our address is 45 Brunswick Street, Fitzroy VIC 3065, Australia. We review this Policy periodically to reflect changes in services, technology, or legal requirements. Updates will be posted with a revised effective date. We encourage you to check this page periodically to stay informed about our current practices and your available choices.